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Privacy Policy

Last updated: 28 September 2026

This policy explains how Rawabi Nebo for Coffee L.L.C ("Nebo", "we") collects and uses your personal information when you visit www.neboroastery.com or buy from us.

1. What we collect

  • Order details: name, phone number, delivery address, email (optional) and order history.
  • Account and preferences: if you create an account, subscribe, or tell us your taste preferences and sample feedback.
  • Device and usage data: IP address, browser, pages viewed, collected through cookies and analytics tools.
  • Payment information: card payments are processed directly by our licensed payment provider. We do not receive or store your full card number or CVV.

2. How we use it

  • To process, deliver and support your orders and subscriptions.
  • To contact you about your order by phone, WhatsApp, SMS or email.
  • To send news and offers only if you opted in — you can unsubscribe at any time.
  • To improve our coffee, website and service, and to prevent fraud.
  • To meet legal, tax and accounting obligations in Jordan.

3. Who we share it with

We share only what is needed with service providers acting on our behalf: our e-commerce platform (Shopify), our payment provider, delivery partners, and email and analytics tools. We never sell your personal information. We may disclose information where required by Jordanian law or to protect our rights.

4. Security

Our website uses SSL/TLS encryption, and payments are handled in PCI-DSS compliant environments. Access to customer data is limited to staff who need it.

5. Cookies

We use cookies to keep your cart, remember your language, and understand how the site is used. You can control cookies through your browser settings.

6. How long we keep it

We keep order records for as long as required for accounting and legal purposes, and other data only while it is needed for the purposes above.

7. Your rights

You can ask us to access, correct or delete your personal information, or to stop marketing messages, by contacting us below.

8. Contact

Rawabi Nebo for Coffee L.L.C (trading as Nebo Specialty Coffee Roastery)
Abu Salma Al-Khelal Street, Jabal Amman, Amman 11124, Jordan
Email: info@neboroastery.com · Phone / WhatsApp: +962 77 555 0866